Focus Services
  • 26-Dec-2017 to 26-Jan-2018 (PST)
  • Sterling IL
  • Sterling, IL, USA
  • FT Average $11 hourly + benefits
  • Hourly
  • Full Time

Health, Dental, Vision, Tuition Reimbursement, Scholarships, Holiday, Paid Time Off


Bring your positive energy and we will train you on the rest!  At Focus Services our agents are our most valuable assets. We are currently seeking customer service and sales associates to field calls, answer questions, explain product information, and provide customers clarity on their accounts.

Ideal Candidates:

  • Dependable, self-starters who have an excellent work ethic
  • Agents able to think quickly on their feet
  • People who love working on computers
  • Individuals who have the knack for talking to people
  • Goal oriented individuals who are excited about performance and quality goals
  • Agents confident in the sales department

Duties & Responsibilities:

  • Field inbound calls in a professional manner
  • Respond to and resolve customer questions
  • Research possible solutions to customer issues
  • Sell / Up sell products on customer's account
  • Retain customers wanting to cancel
  • Deescalate angry customers

Qualifications

  • Proficient PC and keyboarding skills with ability to multi-task through different applications/screens
  • The ability to type 25 wpm
  • Good numerical and analytical skills
  • Skill to communicate effectively with customers
  • Ability to handle a high stress environment
  • Willingness to work in a fast pace work environment
  • Ability to be proactive
  • Must pass a Background and Drug test

Insurance Benefits & Time off

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Paid Time Off
  • Paid Holidays
  • Reduced or Flexible Hours
  • Family Medical Leave

Financial Benefits

  • Excellent base wage
  • With Bonus our agents average $10.50-$12.75 per hour
  • Daily / Weekly / Monthly Contests and Prizes
  • Tuition Assistance
  • Scholarship Opportunities
  • Performance Bonus

Perks & Discounts

  • Employee Discounts
  • Employee Assistance Program
  • Company Social Events
  • On the Job & Continuation Training
  • Professional Development/Advancement Opportunities
  • Volunteer Assistance Program
  • Referral Programs
  • Tons of food and snacks
  • Charity events
  • Casual dress code
  • Tiered promotional opportunities based on performance
  • Individual and Team recognition

Why Focus

Because we believe that where you work matters and will provide you with an enjoyable, challenging, and rewarding experience in every way.  

Check us out at www.focusservices.com to learn more about our company history and values!

Focus Services
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