Focus Services
  • 02-Jan-2018 to 02-Feb-2018 (PST)
  • Sterling IL
  • Sterling, IL, USA
  • Average 11.00/hr + BONUS
  • Hourly
  • Full Time

Medical, Dental, Vision, Paid Vacation, Paid Time off, Scholarship opportunities, Tuition reimbursement

Does it feel like it is going to be "another boring day at the office"? 

Is it Time for a change? 

Want to work for an AWESOME company with AWESOME staff and AWESOME benefits? 

Well then Focus Services is your place! 

As an Inbound Call Center Account Specialist for Focus Services you will assist with customer's questions and concerns over the telephone.  Our Specialists are responsible for updating customer's accounts and processing orders.  Our Specialists are also responsible for generating additional sales by exploring available offers on every account. 


  • Field inbound calls in a professional manner
  • Respond to and resolve customer questions
  • Research possible solutions to customer issues
  • Offer the Customer a free account review to provide the customer with the best offer
  • Sell / Upsell products on customer's account
  • Follow up customer calls when the issue isn't resolved during the first contact
  • Retain customers wanting to cancel
  • Deescalate angry customers
  • Customer service/Sales
  • Computer navigation, data entry and chats
  • Meets sales and quality quotas set by coach and director


  • Positive attitude
  • Proficient PC and keyboarding skills with ability to multi-task through different applications/screens
  • Must pass background check
  • Must pass drug testing
  • Skill to communicate effectively with customers
  • Ability to handle a high stress environment
  • Willingness to work in a fast pace work environment


  • Excellent base wage
  • Daily / Weekly / Monthly Contests and Prizes
  • Tuition Assistance
  • Scholarship Opportunities
  • Performance Bonus


  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Paid Time Off
  • Paid Holidays
  • Reduced or Flexible Hours
  • Family Medical Leave


  • Employee Discounts
  • Employee Assistance Program
  • Company Social Events
  • On the Job & Continuation Training
  • Professional Development/Advancement Opportunities
  • Volunteer Assistance Program
  • Referral Programs
  • Tons of food and snacks
  • Charity events
  • Casual dress code
  • Tiered promotional opportunities based on performance
  • Individual and Team recognition


Focus Services
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