Focus Services
  • 22-Jun-2018 to 22-Jul-2018 (PST)
  • Roy UT
  • Roy, UT, USA
  • 10.00
  • Hourly
  • Full Time

Medical, Dental, Vision Insurance, Paid Time off, Holiday Pay, Tuition Reimbursement, Scholarship opportunities, Management opportunities


Job Summary

Focus Services has immediate openings for driven, energetic, candidates who love working in a fast-paced environment. As a Customer Service Representative for Focus you will answer inbound calls from our customers and assist them with questions they have regarding their account. Focus Representatives are responsible for updating customer's accounts and processing orders daily.  Our Representatives also generate additional sales by exploring available offers on each customer's account. 

If you have an unbelievable work ethic then this might be the career for you!  Come grow and succeed with us!

WEEKENDS OFF AND TENURE INCREASES!

Essential Duties & Responsibilities:

  • Field inbound calls in a professional manner
  • Respond to and resolve customer questions
  • Research possible solutions to customer issues
  • Offer the Customer a free account review to provide the best offer available
  • Sell / Up sell products on customer's account
  • Follow up customer calls when the issue isn't resolved during the first contact
  • Retain customers wanting to cancel
  • Deescalate angry customers
  • Customer service/Sales
  • Computer navigation, data entry and chats
  • Meets sales and quality quotas set by coach and director

Specific Skills:

  • Team oriented
  • Computer skills and knowledge
  • The ability to type 25 wpm
  • Good numerical and analytical skills
  • Skill to communicate effectively with customers
  • Ability to handle a high stress environment
  • Ability to handle and resolve recurring problems
  • Must be able to handle multiple priorities and conflicts
  • Willingness to work in a fast pace work environment
  • Ability to be proactive
  • Professional work behavior
  • Data entry
  • Must pass a Background and Drug test

Experience (preferred but not necessary)

  • Prior customers service experience
  • Prior call center experience is a plus

Insurance

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance

Financial Benefits

  • Performance Bonus
  • Starting Base wage of $10.00 per hour
  • Daily / Weekly / Monthly Contests and Prizes

Vacation & Time Off/Leave

  • Paid Time Off
  • Paid Holidays
  • Reduced or Flexible Hours
  • Family Medical Leave

Perks & Discounts

  • Employee Discounts
  • Employee Assistance Program
  • Company Social Events

Professional Support

  • On the Job & Continuation Training
  • Professional Development/Advancement Opportunities
  • Tuition Assistance
  • Scholarship Opportunities
  • Volunteer Assistance Program

We also have a casual dress code, regular team social events, formal mentoring programs, ongoing education subsidization, exciting individual and team competitions, snacks and prizes daily/weekly/monthly and more!

Apply today at www.focusservices.com/careers

Focus Services
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