Focus Services
  • 28-Jun-2018 to 23-Jul-2018 (PST)
  • Clinton IA
  • Clinton, IA, USA
  • 10.00
  • Hourly
  • Full Time

Medical, Dental, Vision Insurance, Paid Time off, Holiday Pay, Tuition Reimbursement, Scholarship opportunities, Management opportunities


Our Customer Care Team Members are driven to provide the best service possible to our customers.  Team Members are responsible for fielding inbound calls from our customers and processing orders over the telephone.  Team members will also up sell products by giving customers a free account review to explore all available offers.  If you are energetic, driven, and have an unbelievable work ethic this might be the career for you!  With Weekends Off and Teure Raises!

Why Focus

Because we believe that where you work matters and will provide you with an enjoyable, challenging, and rewarding experience in every way.  

Check us out at www.focusservices.com to learn more about our company history and values!

Financial Benefits

  • Excellent base wage
  • Daily / Weekly / Monthly Contests and Prizes
  • Tuition Assistance
  • Scholarship Opportunities
  • Performance Bonus

Insurance Benefits & Time off

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Paid Time Off
  • Paid Holidays
  • Reduced or Flexible Hours
  • Family Medical Leave
  • WEEKENDS OFF

Perks & Discounts

  • Employee Discounts
  • Employee Assistance Program
  • Company Social Events
  • On the Job & Continuation Training
  • Professional Development/Advancement Opportunities
  • Volunteer Assistance Program
  • Referral Programs
  • Tons of food and snacks
  • Charity events
  • Casual dress code
  • Tiered promotional opportunities based on performance
  • Individual and Team recognition

Duties & Responsibilities:

  • Field inbound calls in a professional manner
  • Respond to and resolve customer questions
  • Sell / Up sell products on customer's account
  • Retain customers wanting to cancel
  • Deescalate angry customers

Qualifications

  • Proficient PC and keyboarding skills with ability to multi-task through different applications/screens
  • The ability to type 25 wpm
  • Good numerical and analytical skills
  • Skill to communicate effectively with customers
  • Ability to handle a high stress environment
  • Willingness to work in a fast pace work environment
  • Ability to be proactive
  • Must pass a Background and Drug test

Apply Today at focusservices.com/careers

Focus Agents have fun at work & earn extra cash, all while learning new skills that will last them a lifetime!  

Focus Services
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