Focus Services
  • 06-Jul-2018 to 03-Aug-2018 (PST)
  • Dubuque IA
  • Dubuque, IA, USA
  • $10.50
  • Base + Commission
  • Full Time

Medical, Dental, Vision, PTO, Holiday Pay, Tuition reimbursement, Scholarship opportunities


Description:

Our team members are responsible for providing excellent customer care while updating accounts and processing customer's orders over the phone. Team members assist with customer's questions and concerns. Our reps work to increase sales by giving customers an account review and exploring additional offers available on the account, ensuring the customer the best package at the fairest price.

WEEKENDS OFF AND NEW WAGES!

Benefits:

  • Medical
  • Dental & Vision Insurance
  • Paid Time Off
  • Holiday Pay
  • Up to 70% Tuition reimbursement
  • Annual scholarships
  • flexible schedules
  • FUN environment
  • bonus & SO much more!

With growth comes more opportunity for advancement. As a company we are deeply invested in creating a culture of growth and progress for our employees.

Duties:

  •          Field inbound calls in a professional manner
  •          Respond to and resolve customer questions
  •          Research possible solutions to customer issues
  •          Offer the Customer a free account review to provide the customer with the best offer
  •          Follow up customer calls when the issue isn't resolved during the first contact
  •          Computer navigation and data entry
  •          Retain customers wanting to cancel
  •          Be helpful to others around as this is a team environment

Qualifications:

  •          Must be 18 or older
  •          Must be able to type at least 25 wpm
  •          Positive attitude
  •          Must pass background check
  •          Must pass drug testing
  •          Basic computer skills
Focus Services
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