Focus Services
  • 26-Nov-2019 to 26-Dec-2019 (PST)
  • Dubuque IA
  • Dubuque, IA, USA
  • $12.00-12.50
  • Base + Commission
  • Full Time

Medical, Dental, Vision Insurance, PTO, Holiday Pay, EAP, Tuition Reimbursement, Scholarship Opportunities & MORE


COME CHECK US OUT!  WE HAVE A NEW CLIENT! 

We have NEW FLAT Rates!  Our rates are no longer based on hours worked!!

After Training - $12.00-$12.50 + Bonus

Quarterly & Annual Raises

AM, PM, Mid-shifts, and Weekend hours now available!!

You want it?  We got it!!

Who is Focus?

Focus Services is call center located in the heart of your home town.  We utilize the latest technology and have a diverse and rewarding atmosphere.  Focus agents receive daily recognition and are rewarded with sales bonuses, raffle prizes, cookouts, company parties, and other social/family events.

Why Focus?

Because we believe that where you work matters and will provide you with an enjoyable, challenging, and rewarding experience in every way.  As Focus employees we believe that giving back matters and we are dedicated to providing assistance to our employees, their families, and the organizations and communities in which they live. Focus Services is dedicated to instilling in its employees a lifetime commitment to educate and inspire people everywhere.

Join our Team!

Focus Services is seeking motivated, dependable individuals to join our team as Customer Service Representatives.  Our Representatives enjoy working in an exciting environment that offers excellent advancement opportunities, competitive salary, and a comprehensive benefits package.  Our Customer Service Representatives are the most important part of our Focus Family and we are we are deeply invested in creating a culture of growth and progress for them.  

Earning Potential

  • $12.00-$12.50 per hour
  • Bonus potential
  • Added incentives for performance, hours, etc.
  • Clearview point purchasing system

Responsibilities

  • Field inbound calls in a professional manner
  • Focus on Customer Retention
  • Respond to and resolve customer questions
  • Research possible solutions to customer issues
  • Sell / Up sell products on customer's account
  • Deescalate upset customers

Are you a good fit?

  • Proficient PC and keyboarding skills with ability to multi-task through different applications/screens
  • The ability to type 25 wpm
  • Good numerical and analytical skills
  • Skill to communicate effectively with customers
  • Ability to handle a high stress environment
  • Willingness to work in a fast pace work environment
  • Ability to be proactive

Application & Certification Process

  • Sign an offer letter commitment
  • Pass a background/drug test
  • Complete all training certification requirements which include a combination of required facilitated sessions and several self-led eLearning modules for 4 weeks.
  • Weeks 1 & 2:Attend training Monday-Friday. In between facilitated sessions, complete the self-paced learning modules.
  • Week 3 & 4:Assessment calls to complete your training certification week 3.  With your certification complete in week 3, you'll take a few hours of buddy and live calls through week 4 of nesting.

Insurance Benefits & Time Off

 

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Paid Time Off
  • Paid Holidays
  • Reduced or Flexible Hours
  • Family Medical Leave

 

Financial Benefits

 

  • Excellent base wage
  • Daily / Weekly / Monthly Contests and Prizes
  • Scholarship Opportunities
  • Performance Bonus

 

Perks & Discounts

 

  • Employee Discounts
  • Employee Assistance Program
  • Company Social Events
  • On the Job & Continuation Training
  • Professional Development/Advancement Opportunities
  • Volunteer Assistance Program
  • Referral Programs
  • Employee lunches and snacks
  • Charity events
  • Casual dress code
  • Tiered promotional opportunities based on performance
  • Individual and Team recognition

Check us out at www.focusservices.com to learn more about our company history, culture, and values!

Focus Services
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